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When is a suspended service reinstated?

An NBN satellite service is automatically reinstated when the data quotas across any 28 day rolling period are calculated as less than the maximum. Automatic reinstatement occurs nightly at 2 am for all eligible services.

The following is an example scenario:

At 4:20 pm on the 15th of the month the 'total' data quota utilisation reaches 150 Gigabytes for the previous 28 day period. This triggers an immediate service suspension for the associated AVC.

At 2:00 am on the 16th of the month the total data quota utilisation for the past 28 days is recalculated.

Option 1: If the total is less than 150 Gigabytes for the past 28 days the service is automatically reinstated.

Option 2: If the total remains equal to 150 Gigabytes for the past 28 day period the service will remain suspended and reassessed on the 17th of the month at 2:00 am