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I have problem connecting to eduroam, where can I find help?

Here are some suggestions ...

  1. Always try to connect to eduroam in your home institution before connecting to eduroam in other places.
  2. Move to another location if the wireless signal is weak or if you are in a very busy location where there could be too many people connected to the wireless access point.
  3. If you are in your home institution and cannot connect ...
    1. Make sure to use the correct credentials for eduroam authentication. Go to your home institution eduroam webpage for information on how to connect to eduroam.
    2. Contact your home institution local IT support for help.
  4. If you are visiting another institution and cannot connect ...
    1. Make sure to use the correct credentials for eduroam authentication. Go to your home institution eduroam webpage for information about how to connect to eduroam.
    2. If your credentials are correct and your device used to connect to eduroam, try a reset or reboot of device.
    3. Find the local IT support in the visiting institution for help.
    4. If still not resolved, please report to your home institution IT support who can then work with AARNet and the visited institution to further troubleshoot.
  5. Report to support@eduroam.