Here are some suggestions ...
- Always try to connect to eduroam in your home institution before connecting to eduroam in other places.
- Move to another location if the wireless signal is weak or if you are in a very busy location where there could be too many people connected to the wireless access point.
- If you are in your home institution and cannot connect ...
- Make sure to use the correct credentials for eduroam authentication. Go to your home institution eduroam webpage for information on how to connect to eduroam.
- Contact your home institution local IT support for help.
- If you are visiting another institution and cannot connect ...
- Make sure to use the correct credentials for eduroam authentication. Go to your home institution eduroam webpage for information about how to connect to eduroam.
- If your credentials are correct and your device used to connect to eduroam, try a reset or reboot of device.
- Find the local IT support in the visiting institution for help.
- If still not resolved, please report to your home institution IT support who can then work with AARNet and the visited institution to further troubleshoot.