How do I manage/change my passwords?

Login Details

Your login details for CloudStor are not managed by CloudStor and you will need to contact your institution's service desk to reset your password.

Sync Password

This password is used to authenticate with the CloudStor sync client, CloudStor mobile clients and CloudStor Rocket using one password.

You can change your password for the sync clients by logging into your account at and then clicking on "Settings" in the top right corner of the interface.

Password requirements

The complexity requirements for the sync password are:

  • Minimum of 11 characters
  • Contains at least 1 lower case letter
  • Contains at least 1 upper case letter
  • Contains at least 1 number
  • Contains at least 1 special character
    • Allowed special characters are !@#$%^&*()_-+=`~,./?;:'"[]{}\|

App Passwords

App passwords give you greater control over the devices and apps that access your CloudStor account and allows for per-device/per-application passwords and lockouts. App passwords can be used instead of the sync password.

To create an App password:

Log into your account at and then click on "Settings" in the top right corner of the interface. Once in Settings you will see a menu on the left, click "Security" and you will see a section called App passwords.

App passwords simply require an "app name" this can be anything that helps you later identify the password in the future, for example "My iPhone". Fill in an "app name" and click "Create new app password". You will then be presented with a username and password/token. Your username will most probably be your email address and the password/token with be a randomly generated token. Please write this token down somewhere or copy it to your computer clipboard. When you click "Done" you will never be able to see this password/token again.

Once the App password is created you will see it in the list of App passwords. You can also see when that password was last used as well as delete the App password.