Cloudstor File Recovery

Cloudstor is backed up using an always incremental with rolling consolidated strategy.



60 day granular file recovery.

Full snapshots of data kept every 30 days.

12 months of snapshots, able to recover at 30 day intervals after the 60 days.

Typically a file needs to reside on Cloudstor for 24 hours to enter the backup cycle.



The request to recover a file must come from an authorised agent of the institution. This is typically a member of ITS with access to the tenant portal.


Required Information

Please email the below information to

Requester email address:

Client email address:

File name:

File path:

Recovery date:


Note: Before requesting file recover clients should attempt to recover the file or versions from the deleted files area in the Cloudstor web interface.