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What are the differences between AARNet Zoom and public Zoom.us services?

The AARNet Zoom service provides 2 user types (On-Prem or Licensed) that can access different types of services. Please see https://support.zoom.us/hc/en-us/articles/201363173-Account-Types for the different Zoom User Types.

On-Prem/Corp Users  Licensed/Pro Users
Meetings are hosted on Zoom servers located within AARNet in Australia which is congestion free and very low latency. Meetings are hosted on Zoom servers located outside of AARNet.

Cloud recordings

  • are stored in CloudStor which is located within Australia
  • there is no additional cost

Cloud recordings

  • are stored outside of AARNet
  • there is additional storage cost if quota exceeded
  • has audio transcription
  • can integrate with LMS and Kaltura/Panopto
Call directly into Zoom meetings using video phones will have video if your institution is connected via AUCX or listed in nrenum.net. Call directly into Zoom meetings using video phones will not have video as it is just a PSTN call.
Support provided by local AARNet Service Desk and Zoom Support team. Help is provided by the Zoom Support team.

The following features are currently not available for On-Prem user type ...

  1. cloud recording transcription and integration with Kaltura and Panopto
  2. live broadcast to Facebook and Youtube
  3. SIP registration and calling when Cisco/Polycom API Connector is used

The above missing features are available by setting your users to Licensed (Pro) user type.