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AARNet is decommissioning CloudStor on Friday 15 December 2023. FileSender will continue as a standalone service. See FAQs for more information.

Information for institution/tenant admins

  • Updated

CloudStor Decommission Clinics for institution/tenant admins

AARNet is hosting a CloudStor Decommission Clinic for institution/tenant admins ahead of the CloudStor decommission on 15 December 2023. This session aims to provide help for admins with read-only mode, downloading and archiving CloudStor user and group drive data.

These sessions are for information sharing and troubleshooting, with AARNet CloudStor support staff available to answer questions.

This session will be run on 24 October 2023 at 1 pm AEDT.

Register for an upcoming CloudStor Decommission Clinic

Prerequisites for data migration

Before starting a migration of your institution/tenant’s user data to another service, we recommend that you:

  • Turn on read-only mode for all drives to be migrated so that data isn’t changing during migration.

Read-only mode

When you turn on read-only mode, users can no longer upload, edit, delete, or share files or folders on their CloudStor drive. They can still download files to their local computer, view, and read files online.

You can turn on read-only mode for specific:

  • Users
  • Groups
  • Group drives

How to set a user or group drive to read-only.

Alternatively, you can turn on read-only mode for your entire institution/tenant group, and turn on read-write mode for select users or group drives.

Email cloudstor@aarnet.edu.au to activate read-only mode for your institution/tenant’s users.

Download or migrate user data

We have provided a few options and are currently exploring other options and tooling to support data migration for users and special cases, such as large drives with many files or group drives. On 1 July 2023, we will release more information about this.

Note: CloudStor may be under considerable load over the next few months, with a large percentage of its users downloading data at the same time. If you receive errors or warnings while downloading files, we recommend that you try the download again later. 

How to download or migrate data from CloudStor drives.

Request All My Data (for a user or group drive smaller than 2 TB)

Users can use the Request All My Data feature to create and download a copy of their CloudStor data using CloudStor accessed via a web browser.

A user or group drive may not be able to use this tool if:

  • It has more than 500,000 files in a single directory
  • It is over 2 TB in size

Here’s how it will work:

  1. User clicks on Request All My Data.
  2. CloudStor creates an zip job for the user and places it in the queue.
  3. CloudStor processes the drive and creates the zip file.
  4. CloudStor creates a download link and emails the link to the user.
  5. The user clicks on the link to download the zip file of their data.
  6. CloudStor queues the zip file for removal once it has been downloaded.

Note: The user account must be set to read-only mode.

Find out more about the Request All My Data feature

Delete My Account

Users can use the Delete My Account feature to request their account to be disabled and queued for removal after 15 December, 2023 using CloudStor accessed via a web browser.

If users do not delete their account using this tool, they will be able to access their CloudStor account until 15 December, 2023 when it will be queued for removal.

Users may use this tool if:

  • They no longer use CloudStor.
  • They have local copies of your CloudStor data and would like to stop receiving emails about CloudStor.

Note: The user account does not need to be set to read-only to use this tool.

Find out more about the Delete My Account feature

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