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Please note: AARNet is planning to decommission CloudStor at the end of 2023 (FileSender will continue as a standalone service). We will be directly notifying users over the coming months. See FAQs for more information.

Information for institution/tenant admins

  • Updated

Before starting a migration of your institution/tenant’s user data to another service, we recommend that you:

  • Turn on read-only mode for all drives to be migrated so that data isn’t changing during migration.

Read-only mode

When you turn on read-only mode, users can no longer upload, edit, delete, or share files or folders on their CloudStor drive. They can still download files to their local computer, view, and read files online.

You can turn on read-only mode for specific:

  • Users
  • Groups
  • Group drives

Alternatively, you can turn on read-only mode for your entire institution/tenant group, and turn on read-write mode for select users or group drives.

Email cloudstor@aarnet.edu.au to activate read-only mode for your institution/tenant’s users.

Download or migrate user data

We have provided a few options and are currently exploring other options and tooling to support data migration for users and special cases, such as large drives with many files or group drives. On 1 July 2023, we will release more information about this.

Note: CloudStor may be under considerable load over the next few months, with a large percentage of its users downloading data at the same time. If you receive errors or warnings while downloading files, we recommend that you try the download again later. 

How to download or migrate data from CloudStor drives.

Archive drive

In July 2023, we’ll enable drive archive functionality that allows users to create and download an archive of their CloudStor drive. This is available for:

  • Users
  • Group drives

Here’s how it will work:

  1. User requests a drive archive.
  2. CloudStor creates an archive job and places it in the queue.
  3. CloudStor processes the drive and creates the archive.
  4. CloudStor creates a download link and emails the link to the user.
  5. User clicks on the link to download the archive.
  6. CloudStor queues the archive for removal once it has been downloaded.

Note: Only the archive will be automatically queued for removal as soon as it is downloaded. All other data in the user’s drive will be queued for removal from 15 December 2023. 

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