Note: this service can only be used to restore Zoom recordings and is provided on a best-effort basis. If we cannot restore your Zoom recordings for any reason, they will not be able to be recovered. We are not able to accept requests to restore any other CloudStor data.
From 18 December 2023, CloudStor or Zoom users who have recordings stored in CloudStor will be able to submit a request to receive a copy of their Zoom recordings if they have not downloaded them prior to CloudStor being decommissioned on 15 December 2023.
We can only provide a copy of Zoom recordings to the original owner or an authorised user. An authorised user is a user with permission from the original owner to access the recording. This could be the Tenant Admin for your institution.
If you want to recover a Zoom recording that belongs to another user, you will need to contact your institution’s IT group for further assistance.
When creating a restoration request, you will need to provide the original link you received via email for each of the Zoom recordings you require. If you are unable to provide these links, you will need to specify the details of these recordings, such as the date or filename of each recording. We are unable to provide a bulk download for all recordings belonging to a user.
Note: a user will only be able to make a limited number of requests for restoration of their Zoom recordings. This is to provide all users with the opportunity to recover their files. We recommend that you include all recordings that you require on a single request to avoid losing your critical files.
To make a request to restore your Zoom recordings, email firstname.lastname@example.org
Downloading your Zoom recordings
If your restoration request is successful, you will receive a FileSender link to download your Zoom recordings. Your FileSender download link will be available for 21 days from the date it is ready for download. After 21 days, the link will expire, and you will no longer be able to download your files using this link.
Note: depending on the total size of your requested files, you may receive multiple FileSender links to download your restored Zoom recordings.