Troubleshooting – AARNet Knowledge Base

Please note: AARNet is planning to decommission CloudStor at the end of 2023 (FileSender will continue as a standalone service). We will be directly notifying users over the coming months. See FAQs for more information.

Why can’t I log in to the CloudStor desktop app?
I received a message about a conflict when syncing
Why do I sometimes get conflict files/messages when syncing?
CloudStor FileSender is consuming all of my bandwidth as I’m on a slow connection
Cloudstor File Recovery
I see Incorrect Identity Provider when I log in to CloudStor
Some characters in my document don't display correctly in my browser
T1 Support Admin Access form for Tenant Portal
CloudStor T1 support Slack Channel