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Please note: AARNet is planning to decommission CloudStor at the end of 2023 (FileSender will continue as a standalone service). We will be directly notifying users over the coming months. See FAQs for more information.

Troubleshooting

Support for IT staff at AARNet-connected organisations

  • Why can’t I log in to the CloudStor desktop app?
  • I received a message about a conflict when syncing
  • Why do I sometimes get conflict files/messages when syncing?
  • CloudStor FileSender is consuming all of my bandwidth as I’m on a slow connection
  • Cloudstor File Recovery
  • I see Incorrect Identity Provider when I log in to CloudStor
  • Some characters in my document don't display correctly in my browser
  • T1 Support Admin Access form for Tenant Portal
  • CloudStor T1 support Slack Channel

AARNet acknowledges the Traditional Custodians of country throughout Australia and we pay our respects to Elders past and present.

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