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  3. Troubleshooting
AARNet is decommissioning CloudStor on Friday 15 December 2023. FileSender will continue as a standalone service. See FAQs for more information.

Troubleshooting

Support for IT staff at AARNet-connected organisations

  • A folder I renamed is stuck on pending and I receive an error when attempting to rename another folder
  • Why can’t I log in to the CloudStor desktop app?
  • I can't see the bulk download option in the CloudStor web browser
  • How can I bulk download my files from a public link?
  • I am seeing a 403 error when using the Cloudstor desktop app
  • I received a message about a conflict when syncing
  • Why am I seeing error 429 with my Rclone or WebDAV sessions to CloudStor?
  • Why do I sometimes get conflict files/messages when syncing?
  • I see Incorrect Identity Provider when I log in to CloudStor
  • Some characters in my document don't display correctly in my browser

AARNet acknowledges the Traditional Custodians of country throughout Australia and we pay our respects to Elders past and present.

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