FAQ
Commonly asked questions and troubleshooting
- What video formats does the CloudStor video player support?
- Can I view 3D Models on CloudStor?
- How can I view or extract CloudStor desktop sync client logging information?
- How can I upload datasets from a scientific instrument to CloudStor?
- Is there any restriction on the FileSender file types I can send? My organisation/institute blocks .zip and .exe)
- Can I just send files without logging in to Cloudstor?
- What's the maximum file size I can upload?
- I have reached my quota - how do I get more storage?
- Why does my video take so long to play on CloudStor?
- Can I use the command line or WebDav?
- How is my data encrypted during transit?
- Is my data encrypted at rest?
- How do I access CloudStor from a UNIX Command Line?
- Does CloudStor work with ownCloud's Sync Clients?
- Why set a different password for WebDAV and the desktop and mobile clients?
- How much data can I send using CloudStor FileSender?
- Is my CloudStor FileSender data secure? Can I encrypt the data?
- How can external users send files to me? What are CloudStor FileSender Vouchers?
- What are CloudStor FileSender Vouchers?
- Does CloudStor FileSender Provide a CLI tool?
- Can I preview a Jupyter Notebook without starting the SWAN service?
- What happens to my data when I leave my university?
- Are There File Size Limitations for Files in my CloudStor Collection?