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Please note: AARNet is planning to decommission CloudStor at the end of 2023 (FileSender will continue as a standalone service). We will be directly notifying users over the coming months. See FAQs for more information.

FAQ

Commonly asked questions and troubleshooting

  • Decommissioning CloudStor
  • Some of my files are detected as audio but I can’t play them; what is wrong?
  • How can I view or extract CloudStor app logs?
  • How can I upload datasets from a scientific instrument to CloudStor?
  • Is there any restriction on the FileSender file types I can send? My organisation blocks .zip and .exe
  • Can I just send files without logging in to CloudStor?
  • What's the maximum file size I can upload?
  • I have reached my quota - how do I get more storage?
  • Can I use the command line or WebDav?
  • How is my data encrypted during transit?
  • Is my data encrypted at rest?
  • How do I access CloudStor from a UNIX command line?
  • Does CloudStor work with ownCloud's Sync Clients?
  • Why set a different password for each WebDAV and command line tool?
  • How much data can I send using CloudStor FileSender?
  • Is my CloudStor FileSender data secure? Can I encrypt the data?
  • What are CloudStor FileSender Vouchers?
  • Can I preview a Jupyter Notebook without starting the SWAN service?
  • What happens to my data when I leave my university?

AARNet acknowledges the Traditional Custodians of country throughout Australia and we pay our respects to Elders past and present.

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