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FAQ

Commonly asked questions and troubleshooting

  • Can I use the command line or WebDav?
  • What video formats does the CloudStor video player support?
  • Can I view 3D Models on CloudStor?
  • How can I view or extract CloudStor desktop sync client logging information?
  • How can I upload datasets from a scientific instrument to CloudStor?
  • Is there any restriction on the FileSender file types I can send? My organisation/institute blocks .zip and .exe)
  • Can I just send files without logging in to Cloudstor?
  • Does CloudStor FileSender provide access to an API?
  • What's the maximum file size I can upload?
  • I have reached my quota - how do I get more storage?
  • Why does my video take so long to play on CloudStor?
  • How is my data encrypted during transit?
  • Is my data encrypted at rest?
  • Does CloudStor work with ownCloud's Sync Clients?
  • Why set a different password for WebDAV and the desktop and mobile clients?
  • How much data can I send using CloudStor FileSender?
  • Is my CloudStor FileSender data secure? Can I encrypt the data?
  • How can external users send files to me? What are CloudStor FileSender Vouchers?
  • What are CloudStor FileSender Vouchers?
  • Does CloudStor FileSender Provide a CLI tool?
  • Can I preview a Jupyter Notebook without starting the SWAN service?
  • What happens to my data when I leave my university?
  • Are There File Size Limitations for Files in my CloudStor Collection?

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