Help is available from your home institution or the institution you are visiting when accessing eduroam from another location. Support information and technical contacts are typically available on the local eduroam webpage of your home or visiting institution.
You can also check the AARNet Service Status page to see if there are any broader issues affecting the eduroam AU service.
If your home institution or visited institution are unable to help, AARNet provides support for eduroam at support@aarnet.edu.au.
For some tips on common connection problems, see our Troubleshooting article.