Decommission FAQs
Commonly asked questions and troubleshooting related to the CloudStor Decommission.
- How do I exclude shared files or folders when I download my files using the CloudStor desktop app or Rclone?
- How do I know if a file or folder that shows in my CloudStor account is owned by me, shared with me by another user, or is from a group drive?
- Why are my files or folders showing as recently modified when I have not accessed my account or updated the data for some time?
- I receive a "License limit reached" or "You are trying to perform an action you do not have rights for" error when I try to open or edit a file with OnlyOffice
- What happens when my user or group drive has been disabled?
- How do I opt out if I no longer need my CloudStor account?
- Why can’t I create a new file or folder in CloudStor?
- Why can’t I add a collaborator in CloudStor?
- What happens when my user or group drive is set to read-only?
- Why can’t I create a new group drive in CloudStor?
- What happens to my data when I leave my university?
- Does CloudStor work with ownCloud's Sync Clients?