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Where are my Zoom cloud recordings stored?

Your Zoom User Type (Licensed or On-Prem) determines both where your Zoom meetings are hosted, and where your Zoom cloud recordings are stored. An organisation, licensed for Zoom via AARNet, may have a mix of both Licensed and On-Prem users - this is controlled by your Zoom administrators. 

  • "Licensed": Users meetings and recordings are hosted on Zoom's public, global infrastructure and stored in Zoom's public cloud. Most of the time, this means cloud recordings are stored in Australia if they were hosted here - but not always. They may also be stored overseas as international servers can be involved in hosting the Zoom meeting.
  • "On-Prem": Users have both their meetings and all cloud recordings hosted on AARNet's server infrastructure. This is always stored in Australia on the AARNet Cloudstor platform.

Both configurations will notify the meeting or webinar host via e-mail once the recording is available and provide a URL to access or share it. For a full summary of the differences between "Licensed" and "On-Prem" hosting options, refer to: https://support.aarnet.edu.au/hc/en-us/articles/360000038356-What-are-the-differences-between-AARNet-Zoom-and-public-Zoom-us-services-

Accessing past "Licensed" user Zoom recordings

Recordings linked to your host account and stored in the Zoom public cloud can be accessed by logging in to https://zoom.us. You will find any recordings made whilst your account was set to 'Licensed' under the Recordings menu on the Zoom web portal.  Your Zoom administrators may have set policies on how long recordings are retained, where they can be access from, and if they can be downloaded or only viewed. Integrations with Video storage platforms such as Panopto or Kaltura can also be configured by your Zoom administrator for Licensed user recordings.

Accessing past "On Prem" user Zoom recordings from AARNet Cloudstor

Users whose organisation forms part of the AAF (Australian Access Federation)* can sign in to Cloudstor and find all your past "On-Prem" Zoom recordings via https://cloudstor.aarnet.edu.au. Login and select the "Zoom Recordings" link in the CloudStor menu on the left of the screen. This covers all Australian Universities and many research organisations.

Note that if this is the first time you have logged into CloudStor, clicking this menu will launch a brief process that discovers your prior recordings and links them to your newly created Cloudstor account. Recordings are matched based on the Zoom meeting host e-mail.

Zoom Recordings on Cloudstor do not expire and are retained indefinitely unless deleted by their owner. As of July 2020, the automatically generated e-mail link will also remain active for the life of the recording. 

If you have successfully logged in to CloudStor, but cannot find your "Zoom Recordings" folder, please report to support@aarnet.edu.au

* Organisations not part of AAF can still access Cloudstor Zoom recordings via the e-mailed URL. However they cannot log in to Cloudstor to access them as a collective of recordings. Such entities may find managing recordings easier on Zoom's public cloud, or by transferring recordings in to a suitable Video content Management platform.