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Where are my Zoom cloud recordings stored?

  • Updated

Your Zoom User Type (Licensed or On-Prem), combined with your organisation’s choice of Zoom integrations, will determine where your Zoom cloud recordings are stored.

All Australian customers now use the Licensed user type, but may have past recordings from previous On-Prem usage.

  • Licensed: Meetings and cloud recordings are hosted on Zoom Cloud and stored in Australia if your account is set to do so. Licensed users also enables integration of Zoom Cloud recordings with third-party platforms such as Echo360, Panopto, Kaltura, or other storage. If you need more information about the integrations set up for your institution, contact your institution’s Zoom administrator.
  • Past On-Prem use: Some AARNet customers may have past cloud recordings stored in Australia on CloudStor. If you need more information about when your institution’s hosting changed from On-Prem to Licensed, contact your institution’s Zoom administrator.
    Note: AARNet is decommissioning CloudStor at the end of 2023. Zoom recordings stored in CloudStor will not be accessible after 15 December, 2023. We recommend that you download any Zoom recordings that you want to keep from CloudStor well before this date.

Licensed and On-Prem users receive an email after the meeting has finished and the recording is available with a link to access or share the recording.

Access Licensed Zoom recordings

If your institution uses the default Zoom Cloud storage, recordings linked to your host account are stored on Zoom Cloud. Those with integrations to other third-party platforms can contact their institution’s Zoom administrator for more information.

  1. Log in to the Zoom web portal via a web browser.
  2. Click Recordings in the sidebar.
    zoom-cloud-recordings.jpg

Your Zoom administrators may have set policies on how long recordings are retained, where they can be accessed from, and if they can be downloaded or only viewed.

Access past On-Prem Zoom recordings

Note: AARNet is decommissioning CloudStor at the end of 2023. Zoom recordings stored in CloudStor will not be accessible after 15 December, 2023. We recommend that you download any Zoom recordings that you want to keep from CloudStor well before this date.

Links to any existing Zoom recordings stored in CloudStor, including those you received in notification emails, will no longer be accessible after 15 December, 2023.

Organisations part of the Australian Access Federation (AAF)

All Australian Universities and many research organisations are part of the AAF.

  1. Log in to CloudStor via a web browser.
  2. Click Zoom Recordings in the side navigation panel.
    zoom-recordings-cloudstor.jpg

Note: only existing CloudStor users can access Zoom recordings in CloudStor. If you have never logged into CloudStor, you may receive an error. In order to view or download a past recording, use the link sent to your original email address when the recording was first available. You will need to enter the password provided in the email to access the recording.

If you can't see your Zoom Recordings folder, email support@aarnet.edu.au.

Organisations not part of the AAF

To view or download a past recording, use the link sent to your original email address when the recording was first available. You will need to enter the password provided in the email to access the recording.

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