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Zoom

The Zoom Support Center at https://support.zoom.us contains comprehensive general support information for the Zoom service. The information in this section relates to customisations to the standard Zoom service made by AARNet. For questions, please contact us: zoom@aarnet.edu.au.

Getting started

  • How can I login to the Zoom service?
  • How do I join a meeting?

Security

  • Guide to secure your Zoom meetings
  • Zoom Security: Passcodes and Waiting Rooms
  • What happens to the Host privilege when Host drops off a Zoom meeting?
  • How do I prevent unauthorised access to my Zoom meetings?
  • What Zoom settings should users (hosts) apply to secure virtual meetings and classrooms?
  • What Zoom settings should Zoom Owners and Admins apply to secure meetings?
See all 13 articles

Using Zoom

  • Zoom LTI Pro integration
  • What are the Zoom features to make virtual meetings/classes more engaging?
  • What is Error Code 614?
  • What is the status of AARNet Zoom service?
  • What is Room Connector?

H323 and SIP

  • I can’t connect to Zoom meeting on h323/sip, what are the troubleshooting steps?
  • How to make unencrypted SIP call from a Zoom meeting?
  • How to join Zoom meetings from H323 or SIP endpoints?

Tier 1 support

  • Who do I contact for support administering Zoom?

Cloud Recording

  • Where are my Zoom cloud recordings stored?
  • How do I enable Zoom Cloud Recording?
  • How to avoid charges for excess Zoom cloud storage?

AARNet acknowledges the Traditional Custodians of country throughout Australia and we pay our respects to Elders past and present.

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