CloudStor Decommission
- Decommissioning CloudStor
- CloudStor decommission timeline
- Information for users
- Download or migrate data from CloudStor
- Information for institution/tenant admins
- What happens to my CloudStor user data after 15 December 2023?
Request All My Data
- Request All My Data
- Can I make another request for my data if I don’t download it within 40 days of receiving the link?
- I received the error “Your session has expired, please login again" when trying to download my CloudStor data
- I receive a "Compressed (zipped) Folder is invalid" error when I try to open my downloaded data
- I receive a "password invalid" error when I copy and paste the password to access my download link
Delete My Account
Zoom Recordings
- Will my Zoom Recordings be affected by the CloudStor decommission?
- Use the CloudStor desktop app to download Zoom recordings
- Use Rclone to download Zoom recordings
- Can I use the Request All My Data feature to download my Zoom recordings?
- How do I access my Zoom recordings if I don't have a CloudStor account?
- If I have more than one CloudStor account, can my Zoom recordings be transferred from one account to another?
Decommission FAQs
- How do I exclude shared files or folders when I download my files using the CloudStor desktop app or Rclone?
- How do I know if a file or folder that shows in my CloudStor account is owned by me, shared with me by another user, or is from a group drive?
- Why are my files or folders showing as recently modified when I have not accessed my account or updated the data for some time?
- I receive a "License limit reached" or "You are trying to perform an action you do not have rights for" error when I try to open or edit a file with OnlyOffice
- What happens when my user or group drive has been disabled?
- How do I opt out if I no longer need my CloudStor account?
FAQs for institution/tenant admins
- How do I set a CloudStor user or group drive to read-only?
- What happens when a user or group drive from my tenancy is disabled?
- Can I receive a bulk download of all Zoom recordings stored in CloudStor for my institution?
- How can I quickly add users to multiple group drives so I can set my institution to read-only mode?
- Why can't I change the username or email address of an existing user?
- Can I see a list of shares and public links for my institution?
Troubleshooting
- A folder I renamed is stuck on pending and I receive an error when attempting to rename another folder
- Why can’t I log in to the CloudStor desktop app?
- I can't see the bulk download option in the CloudStor web browser
- How can I bulk download my files from a public link?
- I am seeing a 403 error when using the Cloudstor desktop app
- I received a message about a conflict when syncing
About CloudStor
- How much storage do I have with CloudStor?
- What is a group drive?
- How big is a group drive?
- Can I use CloudStor with a mobile app?
- Preferred Client Tools
- Media Files in CloudStor
Use CloudStor
- CloudStor
- Log in and out of CloudStor
- Use CloudStor for the first time
- Add your CloudStor directory as a network drive in Windows 10
- Upload a file to CloudStor
- Create a file or folder in CloudStor
CloudStor FAQs
- When will CloudStor be decommissioned?
- Can I use the command line or WebDav?
- How do I access CloudStor from a UNIX command line?
- Some of my files are detected as audio but I can’t play them; what is wrong?
- How can I view or extract CloudStor app logs?
- Can I just send files without logging in to CloudStor?
Use CloudStor SWAN
- Set up a SWAN session
- Use git with your SWAN session
- Edit and run code in CloudStor SWAN
- Open console and terminal sessions in CloudStor SWAN
- Open a file editor window in CloudStor SWAN
- Add a code library to a notebook